Bring past direct guests back — at a fraction of
OTA cost.
Most guests book direct once, then return to OTAs. ChurnGuard AI identifies loyal travelers due for their next stay and triggers a direct-booking campaign.
Retention Intelligence
Vertical-Specific Signals
OTA commission saved
Guest LTV uplift
The Hotel Advantage.
ChurnGuard for Hotels is a direct-booking recovery engine. It monitors your past guest data to identify "Loyal Travelers" who are due for their next stay and helps you reach them with a direct offer before they book through an OTA.
The Challenge
OTAs (Online Travel Agencies) charge 15–25% commission on every booking. Most guests book direct once, but return to OTAs for their next trip out of habit. Proactively reaching a past guest with a "Welcome Back" credit 90 days before their typical travel season can save thousands in commission costs.
The AI Solution
The AI segments your guests by travel intent (Business vs. Leisure) and seasonality. It identifies guests who stayed during specific windows (e.g., Summer) and triggers a direct-booking campaign with a personalized credit that is still cheaper than an OTA commission.
The Result
Lower OTA dependence, higher direct-booking rate, recovered guest LTV.
AI Intelligence
Signals tracked for
Hotel.
"A 60-room boutique hotel emails 240 past direct guests with a return-stay credit; 31 rebook direct, saving 18% in OTA commissions."
Why ChurnGuard?
Stop using legacy tools for modern problems.
| Feature | ChurnGuard AI | Legacy BI |
|---|---|---|
| Prediction Accuracy | 92%+ | 40-50% |
| Setup Time | 15 to 180 Seconds (Adaptive) | 3-6 Months |
| Hotel Playbooks | — | |
| Automated Actions | — | |
| PII Protection | Partial |
Stop the Hotel
revenue leak.
Upload your customer data and let ChurnGuard AI find the accounts you can save today. No code, no card.