Subscriber churn
Bundle subscribers churn after the contract reset window. We score plan-fit, usage trends and bill-shock signals and personalise retention offers by segment.
Industry Benchmark
ChurnGuard acts as a Retention Co-pilot for Telecom owners. It doesn't just show data; it automates the "Next Best Action" for every at-risk customer.
Telecom churn is often driven by "Bill Shock" or "Service Friction." Once a subscriber files a port-out request (MNP), the cost to save them triples. Proactive retention—identifying a plan-fit issue or a series of outages and offering a credit *before* the complaint—is the only way to protect long-term ARPU.
We ingest your billing and service logs (CDR/BSS) and score each subscriber against 15+ risk signals. If a subscriber on a 50GB plan is consistently hitting 90% usage but has experienced 2 outages, the AI flags them for a "Proactive Upgrade" call with a 1-month credit.
AI Intelligence
Monitored daily to detect behavioral shifts 30-60 days before a cancellation event.
Monitored daily to detect behavioral shifts 30-60 days before a cancellation event.
Monitored daily to detect behavioral shifts 30-60 days before a cancellation event.
Monitored daily to detect behavioral shifts 30-60 days before a cancellation event.
Monitored daily to detect behavioral shifts 30-60 days before a cancellation event.
Customized to your specific billing and activity data during the first 60 seconds of processing.
Business Impact
Reduce monthly churn by 1.2–2 percentage points
Proactively resolve bill-shock issues to build trust
Identify cross-sell opportunities for 5G / Fiber upgrades
Maintain higher ARPU through proactive plan-fit reviews
Time to insight
Typical ROI
Enterprise-grade security
How a business like yours uses ChurnGuard to stop the leak.
"A regional ISP segments 5,400 subscribers; a targeted upgrade-with-discount offer cuts monthly churn by 1.7 percentage points."
Reachability
Best for Telecom.
Best for Telecom.
Best for Telecom.
Best for Telecom.
The Proper Choice
| Feature | ChurnGuard AI | Legacy Tools | Manual / DIY |
|---|---|---|---|
| AI Prediction Accuracy | 85%+ | 20-30% | Guesswork |
| Setup Time | 60 Seconds | Weeks | Days |
| Telecom Native Playbooks | — | — | |
| Automated Action Scripts | — | — | |
| Coupon ROI Tracking | — | — | |
| Retention Co-pilot Mode | — | — |
Yes. Subscriber tables and CDR aggregates work — we only need subscriber_id, last_billing_date and monthly_arpu to start.
Plan codes are treated as categorical features. The model adapts to your taxonomy without manual rules.
Schedule sends respect provider-side windows (e.g., 9am–9pm local). All outbound is logged for audit.
Upload your customer data and let ChurnGuard AI find the accounts you can save today. No code, no card, no long integration.