Two simple ways to ingest data (CSV or Google Sheets). Four channels to reach customers. One workflow that decides who to contact today, the call talk-track to use, the exact email/WhatsApp/push message to send, when to send it, and how to measure the dollar impact.
The full loop
Each step takes minutes; the loop is automated end-to-end.
Two simple ways: drop a CSV or paste a Google Sheets link. Smart Data Mapper detects your column headers automatically — no reformatting.
Four specialised models (SaaS, E-commerce, Subscription, Universal) rank every customer by risk and revenue impact and explain the top churn drivers in plain business language.
One-click call, email, WhatsApp, and push scripts personalised to each customer’s churn drivers and your brand kit (tone, signature, color, logo, footer).
Send instantly, run a bulk campaign, or schedule it for the right hour in the customer’s timezone. Delivery is logged per channel for ROI attribution.
Coupon redemption, retention rate, recovered revenue, and risk-tier migration are computed every upload. See exactly which channel and which script saved the deal.
Each monthly re-upload re-evaluates customers with fresh signals: returning customers get “Recovered” badges, persistent risks get escalated coupons (capped), and the model keeps tuning to your business.
Step 1 deep-dive
Pick whatever you already have. No middleware required.
Drag and drop. Smart Data Mapper detects 30+ common column names automatically.
Paste a public-view sheet URL. We import it as a CSV — no integration setup.
Advanced teams can also use API + webhooks (optional). Most SMBs start with CSV or Google Sheets.
Step 3 deep-dive
The same retention insight becomes a call, email, WhatsApp, and push message — each formatted correctly for its channel and your brand kit.
Talking-points and objection handling tuned to the customer’s churn driver and tier.
HTML email with your brand color, logo, footer, signature, and unsubscribe link.
Plain-text message with your signature style — formal, casual, or emoji — and E.164-normalised numbers.
Title + body within platform limits, optional URL, and provider routing for OneSignal, FCM, or Web Push (VAPID).
Three perspectives
How the workflow shows up to each stakeholder in your business.
Save retained MRR and unlock new revenue from upsell, winback, and recovery campaigns. ROI tracked per channel and per script.
One AI brain, four channels, brand-aligned. The same retention insight becomes a call, email, WhatsApp, and push message in one click.
Scheduling, coupon escalation, duplicate-skip rules, and monthly re-upload run themselves. Your team handles the human conversations.
Automation
Pick a window. We send each customer at the right hour in their timezone, throttled to your provider limits.
Persistent at-risk customers get incremented discounts (5% bump, capped at 50%). Already-redeemed customers skip the next cycle.
Each upload re-evaluates with fresh signals: returning customers earn Recovered badges, the model learns your business cadence.
Every touch is logged per channel and per script. The Engagement view tells you which retention play actually saved revenue.
If you want deeper automation later, plug into your CRM/BI and receive events for lead status and campaigns.
Customers with an unredeemed coupon will not be double-targeted. Recently-redeemed customers are skipped for a cooldown period.
Retention is cheaper than acquisition
Both matter. But retention compounds your acquisition spend. ChurnGuard makes the unit economics work.
Upload a CSV. In 60 seconds you will see who is leaving, why, what to say, and which 10 customers to talk to first.